Metro Message Center

Stop robocalls to your phone once and for all

Take a few minutes and keep your phone from constantly ringing.

Ten Top Service Complaints

I’m always asking people I meet what their biggest pet peeves are. It’s an excellent icebreaker. This is what I uncovered: 1. People who cut into line and the company does nothing to prevent…

How to Start a Telephone Answering Service

If you’re new to the industry or thinking about getting into, the book How Start a Telephone Answering Service contains valuable information.

Tired of robocalls? Here’s how to block them

Apple is going to fix our frustrating voice mail problem

Here's a Catch-22: It's really easy to leave a voice mail when somebody doesn't pick up, but few people want to actually listen to it. You have to type your password, listen to the

7 Things to Include in a Voice-mail Message

When creating a voicemail message, there are 7 pieces of information that can help your caller. 1. Identify Your Voice It is important to identify the person and department taking the call (just in case the caller gets transferred to the wrong department). This should be done by providing the department name as well as...

5 Voice Mail Tactics to Get More Calls Back

A ton of people ask me on a regular basis whether or not they should even leave voicemails any more since they almost never get a call back. My response is yes – as long as they are good ones. If you’re leaving ‘touching base’ and ‘checking in’ voice mails then I would not waste … Continue reading 5 Voice Mail Tactics to Get More Calls Back →

Is this the death of voice mail?

According to Vonage, people are leaving fewer voice mails, and retrieving fewer, too. And this could be the sign of an even greater cultural shortcoming.

Is Voice Mail Going the Way of the Dodo?

Is voicemail going the way of the dodo? Many companies are cutting it out completely, in favor of more modern communication methods.

3 Voice Mail Techniques You Should Use

Voice mail, need I say more? If you are selling, you are hitting voice mail, you need to learn to master it and make it work for you. Better results than running from it.

Does a Full Email or Voice Mail Inbox = Low Engagement?

You've dealt with it too many times to count. You want to leave an email or a voice mail for someone, and your wish is denied. Their inbox is full. And you start judging them. "get your #### together" "that...

Leave Voice Mails that Get Returned

6 Tactics for Leaving Voice Mail Messages that Will Get a Call Back

6 tips for leaving effective voice mail messages. Simple ways to get people to call you back.

4 Things to Businesses Supporting Remote Workers with SIP Should Do ASAP

While no one can anticipate every potential snag, below, we address a few that could come up for organizations using SIP trunking for communications.

Is NFV Just for Communications Service Providers?

Just because it's easy to see why many people associate NFV strictly with CSPs, doesn't mean it's true. Find out if NFV is just for CSPs:

Can we talk machine to machine? Not with the current business support system

Whether CSPs take an active or passive role in the Internet of Things (IoT) they’re going to need to update their support systems, writes Nick Booth Then i

Cybersecurity tips for businesses supporting remote workers

Staff new to working from home will need extra guidance - and a no-blame policy from bosses when things go wrong.

The expectation for same-day delivery continues to grow as existing offerings expand and more...

The expectation for same-day delivery continues to grow as existing offerings expand and more businesses support similar services

Need Cloud Communications Services? Talk to Your Telco

Competition to deliver great cloud experiences will be fierce, and that's good news for enterprises.

Are You Paying Too Much for Unified Communications Services?

Discover the rights UCaaS customers have to transparent billing, and why you may be paying for more value than you're receiving.